Frequently Asked Questions – Zulove

Here you will find answers to the most common questions about our products, services, and ordering process.

Orders & Customization

1. What types of products does Zulove offer?
Zulove specializes in premium personalized gifts, including floral arrangements, gourmet baskets, fine wines, charcuterie, chocolates, and unique details for personal occasions, special events, or corporate settings.

2. How can I place an order?
You can order through:

WhatsApp or social media (Instagram, Facebook) for personalized assistance.

Our website, where you can browse collections, customize your order, and complete your purchase.

3. Can I personalize my order?

Yes. At Zulove, we specialize in creating meaningful and personalized gifts. Some products allow you to customize directly on our website, including:

Personalized messages on the gift card

Extras like chocolates, balloons, or gourmet add-ons

Special delivery notes (house color, access code, etc.)

We also offer full customization based on your preferences—such as colors, occasion, wine selection, flavors, products, and any unique details you'd like to include.

If you're looking for a custom option not listed on our website, feel free to contact us through our direct messaging channels (WhatsApp, Instagram, or Facebook). We'll be happy to help you create something truly unique.

4. How far in advance should I place my order?
To ensure quality and availability, orders must be placed at least 48 hours in advance.

5. Can I schedule a delivery for a specific date?
Yes, when placing your order, you can select the desired delivery date based on availability.

6. Can I send a gift anonymously?
Yes, if you prefer the recipient not to know who sent the gift, just mention it in the order notes.

7. How do I know if my order has been confirmed?
You will receive a confirmation message via email or WhatsApp once your payment has been processed and the order is scheduled.

8. How can I request a custom gift that is not listed on the website?
You can contact us via WhatsApp or social media, and we will help you create a unique gift based on your preferences.

Delivery & Shipping

9. What areas does Zulove deliver to?
Zulove delivers throughout Puerto Rico. Some of our products, like wine boxes with gourmet accents, can be shipped to the United States upon request.

10. What happens if the recipient is not home at the time of delivery?
We will try to contact the recipient. If the delivery cannot be completed, a new delivery date will be arranged, possibly with an additional charge.

11. Do you offer shipping outside of Puerto Rico?
Yes, select orders, such as wine boxes with gourmet details, can be shipped to the United States. Contact us for more details.

12. What are the delivery costs?
Delivery fees vary by location. You can check detailed rates in our delivery areas section.

Payments & Policies

13. What payment methods do you accept?
We accept payments:

Credit & Debit Cards – Visa, MasterCard, American Express, Discover
PayPal – Fast checkout with buyer protection
Apple Pay & Google Pay (GPay) – One-touch checkout with saved details
Shop Pay – Express checkout for returning Shopify customers
ATH Móvil Business – Send your payment to Zulove and share proof via WhatsApp or email for quick confirmation.

14. Can I make changes or request a refund?

We do not accept changes or refunds on perishable items. Please review all details before finalizing your purchase.

15. What should I do if my order arrives damaged or there is an issue with the delivery?
If you experience any issues with your order, please contact us immediately, and we will assess the case to find the best solution.

Corporate & Event Services

16. Do you offer services for events or businesses?
Yes, we provide customized services for corporate events, weddings, and special celebrations. Contact us for a quote.

17. What types of wines and chocolates are used in Zulove arrangements?
We work with quality, select wines and premium chocolates to ensure the best experience.

18. Do floral arrangements include a base, or are they just bouquets?
Some arrangements include bases made of wood, glass, or ceramic. The product description will specify if a base is included.

Still have questions?
📩 1-939-335-1500, via WhatsApp, Social Media & email info@zulovee.com and we will be happy to assist you.