Cancellation policy

Cancellation Policy

Standard Orders: Cancellations are accepted up to 7 days prior to the scheduled delivery date for store credit.

Late Cancellations: Cancellations within 7 days of delivery may be eligible for partial credit, depending on the production stage.

Custom/Urgent Orders: Custom or urgent orders cannot be canceled once production has commenced.

Satisfaction Guarantee

If a client is unsatisfied with a product or service, they must contact Zulove within 5 hours of delivery. Zulove will evaluate the concern and propose a resolution as appropriate.