Zulove Terms and Conditions
Share
Zulove Terms and Conditions
Issued by Infini Z Group Corp, a company registered under the laws of the Commonwealth of Puerto Rico with registration number 527914. These terms govern the use of our website and social media platforms operating under the trade name Zulove. By accessing our website or making a purchase, you acknowledge and agree to comply with these terms and conditions.
1. Use of the Website www.zulovee.com
Eligibility: The website is intended for users aged 18 and above. Minors may only use the site under the supervision and authorization of a parent or legal guardian.
Reserved Rights:We reserve the right to refuse access or cancel orders at our sole discretion.
Intellectual Property: All website content, including text, images, and graphics, is the exclusive property of Zulove. Unauthorized use, reproduction, or distribution of our content is strictly prohibited without prior written consent.
2. Definitions
āWeā / āWebsiteā: Refers to www.zulovee.com, Zulove, and Infini Z Group Corp.
āClientā: Any individual or entity purchasing our products or services.
3. Privacy and Data Protection
Data Collection: We collect personal data (such as names, addresses, and contact details) exclusively for order processing, communication, and promotional purposes.
Use of Cookies: Our website utilizes cookies and web logs to enhance user experience and analyze traffic.
Data Confidentiality: Personal data will not be disclosed to third parties except as required by law in Puerto Rico or the United States.
Customer Rights: Clients may request modifications or deletion of their personal data at any time. We will respond within 5 to 7 business days.
4. Sales Policy
Binding Agreement: All purchases are subject to these terms and conditions.
Product Availability: While we strive to maintain accurate inventory, product availability may change. If an item is unavailable, we will notify the client to offer an alternative or issue a refund.
Pricing and Payment Methods:Prices are listed in USD. We accept credit/debit cards, PayPal, and ATH MĆ³vil, with all transactions securely processed via Stripe.
5. Refund, Return, and Cancellation Policy
Refunds: Refunds are not available for personalized or customized products.
Standard products, services, promotions, and Zulove offers are non-refundable.
If a product arrives damaged or defective, we will evaluate the claim and may offer a replacement or store credit.
Claims: Must be submitted within 5 hours of delivery and include photographic evidence with a description of the issue.
Ā
Claims will be processed within 3 to 5 business days.
Ā
Processing Time: We will process claims within 3 to 5 business days.
Contact for Claims: info@zulovee.com | 1-939-335-1500
6. Return Policy
No Returns: Due to the perishable nature of our products, returns are not accepted once an item has been delivered.
This policy applies to standard products, services, promotions, and offers.
In rare cases, alternative solutions may be considered at our discretion.
Contact for Claims: info@zulovee.com | 1-939-335-1500
7. Cancellation Policy
Cancellation Window: Orders may be canceled up to 7 days before the scheduled delivery date for store credit.
Late Cancellations: Cancellations made within 7 days of delivery may receive partial credit depending on the production stage.
Custom and urgent orders cannot be canceled once production has started.
Custom and Urgent Orders: Custom and urgent orders cannot be canceled once production has started.
Contact for Cancellations: info@zulovee.com | 1-939-335-1500
8. Satisfaction Guarantee
At Zulove, customer satisfaction is our priority. If you are unsatisfied with a product, service, promotion, or offer, please contact us within 5 hours of delivery. We will evaluate the situation and propose adjustments or modifications to ensure a positive experience.
Contact: info@zulovee.com | 1-939-335-1500
9. Shipping Policy
Order Processing Time:
Orders must be placed at least 1 to 2 days in advance for quality assurance. Same-day delivery may be available for select seasonal products.
Shipping Methods & Costs:
Delivery is available throughout Puerto Rico. Shipping fees vary based on location and order size and are displayed at checkout.
Delivery Times:
We strive to meet requested delivery windows but cannot guarantee exact times.
Order Updates: Customers will be notified of any availability changes or unforeseen delivery issues.
Refunds for Delivery Delays:
If an order is unavoidably delayed, a partial or full refund may be issued.
10. Allergen Notification
Our facilities handle flowers, nuts, chocolates, and other potential allergens. Customers must notify us in advance if they or the recipient have allergies so we can take necessary precautions.
11. Intellectual Property and Image Usage
Copyright: All content, including images, text, and graphics, is the exclusive property of Infini Z Group Corp and protected under copyright law.
Usage Restrictions: Unauthorized reproduction, distribution, or commercial use of Zuloveās intellectual property is strictly prohibited.
Right of Admission: We reserve the right to modify our terms and conditions at any time.
12. Environmental Responsibility Commitment
As part of our commitment to sustainability, we use recyclable and eco-friendly materials whenever possible to reduce environmental impact.
13. Customer Rights
Customers have the right to:
Receive high-quality products and services.
Obtain prompt customer assistance.
Enjoy a safe and transparent shopping experience.
We are committed to upholding fair practices that protect both our customers and our business.
14. Limitation of Liability
Zulove and its parent company, Infini Z Group Corp, are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services. Customers are responsible for using our products and services appropriately.
15. Modifications to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be announced on our website, and continued use of our services constitutes acceptance of the updated terms.
16. Jurisdiction and Applicable Law
These terms and conditions are governed by the laws of the Commonwealth of Puerto Rico. Any disputes shall be resolved exclusively in Puerto Rican courts.
17. Contact Information
For inquiries or customer support, contact us at:
š§ info@zulovee.com | š 1-939-335-1500